Key Responsibilities

• Loyalty Program Management
  • Maintain and update member data to ensure accuracy. Monitor point accumulation, redemption processes, and reward fulfillment.
  • Support the development and improvement of member benefits and reward structures.
• Campaign Execution
  • Assist in planning and executing loyalty campaigns such as point promotions, exclusive offers, and engagement activities.
  • Coordinate with the marketing team on member communications and promotional materials.
• Partnership Development
  • Support the sourcing and onboarding of new partners to enhance program rewards and member privileges.
  • Coordinate with external partners on joint promotions, reward procurement, and partnership activities.
  • Maintain relationships with existing partners to ensure smooth operations and benefit updates.
• Customer Data & Reporting
  • Collect and organize customer data to support basic analysis.
  • Prepare regular reports on campaign performance, member engagement, and reward usage.
  • Identify basic insights or trends to support program improvement.
• Internal Coordination
  • Collaborate with Marketing, IT, Operations, and Customer Service to ensure smooth loyalty program operations.
  • Gather customer feedback and coordinate with relevant teams to improve processes and member experience.

Qualifications / Requirement 

• Bachelor’s degree or higher in Marketing, Business Administration, or related fields.
• Good command of English, both written and spoken.
• Proficiency in Excel and PowerPoint.
• Strong analytical skills with the ability to work with customer data and CRM/marketing analytics tools.
• Experience in CRM, digital marketing, or customer database management is an advantage.
• Fresh graduates are welcome.