Responsibilities

• Timely handle requests for series booking and adhoc booking from travel agency, tour operators, customers, and Sales Team
• Maintain customer service excellence by being courteous, friendly, and helpful to customers
• Thoroughly understand Thai Vietjet Term & Condition of Carriage, pricing policy for group travel and be able to explain to customers
• Update group travel demand from the market
• Support and take care of assigned agents to increase group revenue
• Timely report and update group travel performance, market demand, and market intelligence

Requirements

• Bachelor‘s degree related to the position.
• Experience in airline industry and ticketing, reservation, customer service shall be an advantage
• Ability to deal with agents and customers, proven problem-solving skills
• Computer software application skills (Word, Excel, Powerpoint, Internet)
• Fluent in both English and Thai (spoken & written)
• Excellent in communication and able to work under pressure with time limitation