Responsibilities:

• Monitor performance of daily operation to ensure control of ground handling operations and the
  management of safety and security outcomes.
• Decision the daily flight operations system-wide both Base center and liaise with the Station Manager or VZ Representative for the action and planning.
• Plan and decision for irregularity situation under collaboration with OMC and relevant authorities
  concerned to ensure passenger, crew and aircraft are secure on ground and report to manager.
• Monitor and control Company KPI (Key Performance Indicator), OTP (On time Performance), and TAT (Turn Around Time) target.
• Being coordinator to connect all ground operations at the stations to OMC and Station Manager
  or Representative.
• Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of passengers.
• Monitoring and support Ground handling staff and manage the crisis situation or irregularity flight (Flight delays, cancellations and baggage).
• Monitor staff or ground handling staff performance to follow airline regulation for all operation area and makes recommendation to improve service levels.
• Evaluate the ground handling service level performance with provider including provider performance and report to Ground Services.
• Source, evaluate and report the comment for ground handlers’ performance to Ground Services Manager.
• Ensure safety and security compliance at all services touchpoint and liaise with concerned divisions to corrective action plans for any lapses.
• Facilitate regulatory audits at hub and line stations

Qualifications and experience:

• Be able to work in SUVARNABHUMI AIRPORT (BKK)
• At least 4 years working experience in the aviation industry.
• Good Command of English and high level of competence
• Proven knowledge in ground operations and or customer services.
• Background in airline operations or Aviation Ground Operations
• Able to work in shift and work under pressure
• Proven knowledge in ground operations and or customer services.
• Relevant certifications in ground operations.